Introduction

The “Achieving Excellence in Customer Service” training course is tailored to equip participants with essential communication and negotiation skills, alongside best practices in customer service, to elevate their organization’s performance from good to great. This training course is particularly suited for organizations aiming to enhance their customer focus and work towards achieving the Customer Service Excellence Standard. The training course emphasizes building a culture of customer service excellence, providing participants with strategies to assess and enhance the service they deliver individually and organizationally.

This training course covers critical skills for customer service professionals, including professionalism, effective communication, service recovery techniques, and stress management. By delivering exceptional customer service, organizations can offer a superior experience that compensates for higher prices, thus boosting customer satisfaction and loyalty. Employees who are trained in these areas can help retain customers more efficiently, leading to increased profitability, as retaining loyal customers costs less than acquiring new ones.

Objectives

At the end of this Achieving Excellence in Customer Service training course, you will learn to:

• Establish and review customer service standards.
• Design a social media plan to enhance customer service support.
• Professionally handle demanding customers.
• Apply time management techniques and set SMART goals to boost productivity.
• Understand both internal and external customer expectations.