Achieving Excellence in Customer Service – Aldrich Center of Excellence | Professional Training & Certification in Oil, Gas, Marine, Aerospace, Energy & IT

Categories Customer Service

Achieving Excellence in Customer Service

Course Curriculum

Enhancing Your Customer Service Communication Skills

Active Listening and Questioning Skills to Identify a Customer’s Expectations
Body Language: How to Read Your Customer like a Book
Working with Aggressive, Expressive, Passive and Analytical Customers

Building the Foundation for Achieving Customer Service Excellence

Service Recovery: Handling Complaints and Upset Customers

Principles of Persuasion and Professional Negotiation Strategies

Focusing on Customer Service Excellence and Continuous Improvement

A deep understanding of the significance of customer service excellence
Knowledge of best practices employed by top-tier customer service providers
Strengthened leadership and communication abilities
Greater confidence in handling challenging or dissatisfied customers professionally
The ability to modify your personal style to be more flexible, adaptable, and successful
Enhanced time management and goal-setting techniques to boost productivity

Course Curriculum

Enhancing Your Customer Service Communication Skills

Active Listening and Questioning Skills to Identify a Customer’s Expectations
Body Language: How to Read Your Customer like a Book
Working with Aggressive, Expressive, Passive and Analytical Customers

Building the Foundation for Achieving Customer Service Excellence

Service Recovery: Handling Complaints and Upset Customers

Principles of Persuasion and Professional Negotiation Strategies

Focusing on Customer Service Excellence and Continuous Improvement

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