$4,950.00
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CertificateCertificate of completion
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Course Curriculum
Enhancing Your Customer Service Communication Skills
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Active Listening and Questioning Skills to Identify a Customer’s Expectations
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Body Language: How to Read Your Customer like a Book
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Working with Aggressive, Expressive, Passive and Analytical Customers
Building the Foundation for Achieving Customer Service Excellence
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The 7 Customer Service Expectations
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Measuring Internal and External Customer Service Satisfaction
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How to Use Customer Service to Increase Sales?
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Service Recovery: Handling Complaints and Upset Customers
Service Recovery: Handling Complaints and Upset Customers
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The Importance of Customer Complaints and Why they should be Encouraged
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Empower Employees to Get the Job Done
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Steps to Follow for Customer Service Recovery
Principles of Persuasion and Professional Negotiation Strategies
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Cialdini’s Six Principles of Persuasion
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The Art of Giving and Receiving Constructive Feedback
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Strategies for Negotiating Mutually Beneficial Outcomes
Focusing on Customer Service Excellence and Continuous Improvement
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What is your Action Plan?
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Customer Service takes Teamwork
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Maintaining a Positive Mental Attitude
What I will learn?
- A deep understanding of the significance of customer service excellence
- Knowledge of best practices employed by top-tier customer service providers
- Strengthened leadership and communication abilities
- Greater confidence in handling challenging or dissatisfied customers professionally
- The ability to modify your personal style to be more flexible, adaptable, and successful
- Enhanced time management and goal-setting techniques to boost productivity
Course Curriculum
Enhancing Your Customer Service Communication Skills
-
Active Listening and Questioning Skills to Identify a Customer’s Expectations
-
Body Language: How to Read Your Customer like a Book
-
Working with Aggressive, Expressive, Passive and Analytical Customers
Building the Foundation for Achieving Customer Service Excellence
-
The 7 Customer Service Expectations
-
Measuring Internal and External Customer Service Satisfaction
-
How to Use Customer Service to Increase Sales?
-
Service Recovery: Handling Complaints and Upset Customers
Service Recovery: Handling Complaints and Upset Customers
-
The Importance of Customer Complaints and Why they should be Encouraged
-
Empower Employees to Get the Job Done
-
Steps to Follow for Customer Service Recovery
Principles of Persuasion and Professional Negotiation Strategies
-
Cialdini’s Six Principles of Persuasion
-
The Art of Giving and Receiving Constructive Feedback
-
Strategies for Negotiating Mutually Beneficial Outcomes
Focusing on Customer Service Excellence and Continuous Improvement
-
What is your Action Plan?
-
Customer Service takes Teamwork
-
Maintaining a Positive Mental Attitude