Introduction

The Customer Experience Management training course is designed to equip professionals with the necessary skills to manage customer experiences effectively. This comprehensive  training course delves into key aspects of customer experience (CX), from understanding customer needs to implementing strategies that encourage loyalty and business growth. Participants will also learn how to use various tools to create exceptional customer experiences. By the end of the training course, attendees will possess the knowledge, skills, and tools to deliver outstanding customer experiences that drive overall business success.

Objectives

At the end of this Agile Creativity training course, you will learn how to:

• Understand the advantages of using design thinking in the workplace
• Apply design thinking for complex, multi-discipline creative problem-solving solutions
• Develop your human-centric interpersonal and behavioural skills
• Conduct design thinking problem-solving sessions with your team
• Achieve buy-in from key stakeholders to your proposed decision
• Develop a design thinking culture in the organization

Who Should Attend?

This Energy Training Centre training course is of particular benefit to:

• Customer service representatives
• Sales and marketing professionals
• Product managers
• Customer experience managers
• Operations managers
• HR professionals
• Business leaders
• Technical support specialists
• Finance and accounting teams
• Delivery personnel